An elderly lady rang me and asked whether we did loft conversions and I said we did. She told me where she lived, which wasn’t far from the office. I said it would be no problem and I’d come on the scooter and she said, ‘can you bring a ladder for the loft’ and I said, ‘no, I’m on the scooter’ and she said, ‘are you sure you can’t bring a ladder?’.
I was sure!